One of the benefits of social media is that it tells me my first trip to Las Vegas took place in March 2011. While I would at best describe that first trip as a whirlwind of activity (arrive late day one and leave early day three with a wedding in between), I got a good enough taste that I knew I needed to come back in the future.
Fast forward to present – my brother and his soon-to-be-wife are getting married here in Vegas (today!) and I’m back.
Our trip from Vancouver was relatively painless.
WestJet as always was top-notch and the $30 upgrade we paid for Plus seating (a must if you travel on WestJet) was well worth it, if not for the extra leg room but the free snacks and booze we got to set the mood. Little to no turbulence made for a smooth flight and the length was just perfect to let me watch Edge of Tomorrow – which wasn’t too bad.
As someone who travels between Vancouver and Calgary with the odd trip to Maui mixed in, I found McCarran International huge! Aside from the fact there are multiple detached terminal buildings and a highway that goes underneath two runways (I think – we did arrive at night), there’s so much space inside that I’m surprised they don’t have limos picking people up straight from the baggage carousel!
Anywho, a short cab ride is all it took to get us to the Tropicana where we booked our stay. As one of the older hotels on the Vegas Strip, the Tropicana now markets itself as new having gone through significant renovations. And furthermore, it’s also the venue of the wedding (today!) so most of us decided it was also a convenient base of operations.
This is where things go slightly awry.
When I booked online through the Tropicana website, I was presented with many room options. Deluxe this, Paradise Tower that, Bungalow there. Wanting to have a nice trip and thinking it would be good to splurge a little, I booked the Paradise Tower which is strip-side. Yet upon check-in we were provided a Club Tower room.
Now for those of you who’ve never stayed at the Tropicana, the Club Tower is so far from the front desk that you nearly walk halfway back to the airport. And while online reviews have it as the “quieter” tower, it’s also got wicked… err.. lame views of the airport itself (remember, you’ve pretty much walked back to it).
Having an issue with this, I promptly called down to the front desk to express my displeasure. I explained our situation, the room I booked and the fact I even paid more for it. Tara, the woman who answered my call, empathized with our concern but advised us they had no record of which tower I booked in.
Incredulous that this could be the case, I checked our reservation confirmation and sure enough – no mention of Tower either. Just that we booked a non-smoking deluxe room with a king size bed. Not good enough I proclaimed!
Tara explained that as this is a busy weekend, unless we wanted to go to a smoking (a blog topic of its own) room there wasn’t much we could do for the evening. She did offer to move us the following day (today!) and for the inconvenience of moving on the day of the wedding, offered a $50 food and beverage voucher. While I accepted, I explained again that all I wanted was the room I “paid” for and in my estimation, our new relationship between guest and hotel was getting off to a rocky start. She provided me a customary I’m sorry and that’s where things were left.
So I did what I do best. I tweeted about it.
@lyteforce sorry to hear this! Please email us at social@TropLV.com or send us a DM with your name and room # and we'll help make it right
— Tropicana Las Vegas (@TropLV) October 11, 2014
As it stands right now, I’ve been told this will all be made right. And frankly, I’m sure it will be.
But today my brother gets married and that reinforces what’s important in life. Family.
Not a hotel room mix-up in the City That Never Sleeps.